Senior Manager of Service Design
Company: VirtualVocations
Location: Fayetteville
Posted on: January 28, 2025
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Job Description:
A company is looking for a Senior Manager, Service Design.
Key Responsibilities
Develop and scale a cross-functional journey management practice
across the organization
Manage and optimize end-to-end customer journeys, ensuring
alignment with business goals
Facilitate stakeholder alignment around journey outcomes and shared
KPIs
Required Qualifications
Bachelor's or Master's degree in Human-Computer Interaction,
Psychology, Design, or a related field
10+ years of experience in user research, experience design, or
service design
Proven experience in operationalizing journey management
practices
Strong collaboration skills in a complex organizational
environment
Deep understanding of user-centered UX design principles and
methodologies
Keywords: VirtualVocations, Durham , Senior Manager of Service Design, Executive , Fayetteville, North Carolina
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