General Manager - Mobile Pet Grooming

Company: Furry Land Raleigh Durham
Location: Raleigh
Posted on: January 28, 2025

Job Description:

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time offCOMPANY DESCRIPTIONFurry Land Mobile Grooming is one of the largest mobile grooming franchise companies in the nation. We operate nationwide and continue to grow. At Furry Land, we're dedicated to ensuring the lives of pets are healthy and comfortable. We're dedicated to our animals, our clients, and our team. At Furry Land, we specialize in a timesaving & stress-free pet grooming experience.JOB DESCRIPTIONGENERAL MANAGER - MOBILE PET GROOMINGABOUT OUR MOBILE SALONS:When our pets inspire us to be more loving and caring individuals, it's no surprise that our Grooming Manager truly embodies those qualities. With your patience, guidance, and passion for helping others, you'll help to lead the operations of the grooming business-from head to tail! You'll build relationships with clients, champion exceptional customer service, lead your associates, and drive results to grow the business.ABOUT THE ROLE:As our General Manager, you will:
  • Onboard all new associates and groomers, ensuring their completion of all training requirements and annual safety certifications, any required certifications by the state, and ensuring that each groomer represents the brand in a positive way according to our standards.
  • Ensure that groomers are performing dog grooming services to breed standards and to client's personal preferences and hold your groomers to those same standards.
  • Conduct periodic field rides with groomers to evaluate customer engagement and grooming execution.
  • Cover shifts as necessary to not have to change appointments for customer satisfaction (commission included).
  • Ensure the safety and well-being of every pet and groomer and take immediate action whenever necessary.
  • Develop a local business growth and advertising strategy with other members of Furry Land and oversee its execution.
  • Ensure that the vans being used for mobile grooming are being properly maintained, serviced, registered, and oversee any upkeep or repairs required to the vehicles.Apply now to experience a career that loves you back!This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided a copy of a job description for the actual position you are hired into. Furry Land is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law. Applicants must be over the age of 18.Key AccountabilitiesThe incumbent must be able to consistently perform all the following duties and responsibilities with or without reasonable accommodation.Pet Parents and their Pets:Ensure the safety, health, and well-being of animals by making sure all staff is following Furry Land standards, policies, and procedures. Exhibits a high-level interest in animal welfare. Ensure that all grooming staff follow pet parents' instructions and/or Breed Profiles/Standards when clipping or trimming an animal's coat. Provides courteous service to all clients by utilizing intent behaviors in the mobile salon. Reviews guest experience surveys & results as the General Manager and work with mobile salon staff to develop action plans.Mobile Salon Operation:Professionally manages staff who perform grooming services including brushing, bathing, ear and teeth cleaning, haircuts & trimming nails. Recruiting and hiring Grooming mobile groomers, and developing a team focused on building long-term guest relationships. Identifies and communicates all situations and/or conditions that negatively affect the Grooming mobile salon. Applies a talent management skill set within the scope of recruiting, hiring, training, work scheduling, coaching, safety procedures, and succession planning. Partner experiences focusing on the health & wellness of both the pet and the groomer.Supervises the daily operations of the grooming mobile salon. Reviews all grooming partners' paperwork(s) daily to ensure the proper sales are recorded on each pet and mobile salon. Orders supplies as necessary for the grooming mobile salon and properly maintains clippers, blades, and other hand tools required to perform grooming services. Assists with building the grooming business. Adheres to and promotes established safety procedures and maintenance of a clean, safe and healthy environment. Interacts professionally and effectively through verbal and written communication with internal partners and external clients. Ensures that the mobile salon is staffed and properly trained to offer grooming services during all hours of operations, including days, evenings and weekends. Meets grooming sales projections, controls expenses to meet the target, maintains daily and weekly records, schedules guest grooming appointments and assist in the preparation of bi-weekly work schedule. Analyzes reports to assess the state of the business and develops action plans to improve where needed to achieve targets and goals. Performs activities to maintain a knowledge and understanding of Mobile Sales, performance, and data.Knowledge, Skills, and AbilitiesJudgment: Make sound decisions regarding everyday issues and problems. Chooses alternatives based on consideration of pros and cons, timing, and available resources. Makes timely decisions regarding problems/issues requiring immediate attention.Focus on Clients: Ensures an accurate understanding of clients' needs and makes recommendations based on those needs.Planning and Execution: Develop realistic plans (action steps, timeline) to accomplish objectives. Holds himself/herself accountable for outcomes of the business. Anticipates and addresses obstacles, redirecting efforts to accelerate the work or improve quality and service.Drive for Results: Initiates decisive, timely action to address important issues. Demonstrates a strong sense of ownership and a commitment to achieving results. Sets challenging, clear goals for himself/herself as well as partners to achieve business metrics. Drives business initiatives to successful completion. Takes personal responsibility to make decisions and act.Communication: Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally. Provides appropriate level of detail in communications. Proactively shares timely updates and information with partners. Handles difficult customers while using interpersonal skills and patience.Analysis: Utilizes all available tools and resources to analyze business performance. Identifies key issues and implements a plan of action to correct as required.Engage and Inspire: Energizes others by clarifying the broader purpose and mission of their work. Demonstrates a can-do spirit, a sense of optimism, ownership, and commitment. Encourages high standards of performance and acknowledges others' efforts and accomplishments.Talent Enhancement: Identifies and recruits/refer qualified people. Makes accurate evaluations of people's capabilities and fit. Provides coaching and guidance where appropriate to enhance others' skills development.Education and ExperienceMinimum high school diploma (its equivalency i.e., GED) or equivalent work experience. Some college-level business/management courses are preferred. 3 years of experience in guest service roles is preferred but not required. Experience supervising partners, or demonstrating an aptitude for training, motivation and sales techniques, and analytical abilities is preferred. A minimum of 5 to 7 years of experience in all breeds grooming is required. Experience monitoring and providing direction to Grooming partners is preferred. Previous supervisory experience and prior retail experience
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