Customer Care - Sales Support Associate

Company: Collabera
Location: Burlington
Posted on: April 5, 2025

Job Description:

Title: Customer Care - Sales Support Associate

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Location: Burlington, MA 01803 (HYBRID)
Duration: 12 Months (temp to hire)
Hours: 8:30am - 5pm
Payrange: $20 - 22/hr.



Job Details:
Training on-site 3 Weeks, Will be hybrid after training

Highly recommended: ERP - Oracle or SAP, experience with salesforce or any CRM system that's similar

Phone etiquette (most communication in salesforce or through outlook, 5-7 calls a day)

Hardwired Ethernet connection - required

Fast paced, adaptability


Job Duties:
This Sales Support Associate position involves working in a high-energy, dynamic, and rewarding team environment focused on delivering best-in-class support.

This individual will be responsible for ensuring each transaction is processed within the company's guidelines and values.

As a Sales Support Associate, this individual must have the ability to learn and master several different skill sets. Excellent written communication skills are imperative.

The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.

You will use a combination of two or more ERPs (Oracle, PRD, or P80), Salesforce, Chatter, WIMS, and other applications that house customer information to research and respond to sales inquiries.

You will be tasked with case assigning, creating new leads, investigating, and handling issues upon sales request, credit and/or re-bill requests, and any other sales-related inquiries for multiple specialty teams.

Being able to respond to sales inquiries and resolve issues quickly, competently, and professionally is key to this position.


Basic Qualifications:
High School Diploma or equivalent

1+ years of Sales Support experience


Preferred Qualifications:
Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.

Highly motivated and organized, with attention to prioritizing incoming tasks.

Associates degree or higher education

Knowledge of Oracle, PRD or P80 system and PC applications

Strong knowledge of company's organizational structure, and business practices.

Act as a role model of company's values and best-in-class business practices.

Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.


If interested kindly share your resume at Jigyasa.issar@collabera.com

Keywords: Collabera, Durham , Customer Care - Sales Support Associate, Sales , Burlington, North Carolina