Order Processing Specialist

Company: Accentuate Staffing
Location: Durham
Posted on: February 21, 2025

Job Description:

Accentuate Staffing is seeking an Order Processing Specialist to join one of our clients in Durham, NC. The Order Processing Specialist ensures delivery of excellent customer service through fast and accurate processing of orders and communication with customers; coordinating with other departments to resolve inquiries, issues or problems; and exercising discretion in evaluating the needs of each customer and applying his or her best judgment in resolving issues or problems in a manner tailored to those individual needs. The Order Processing Specialist is the first and primary point of customer contact for general inquiries like pricing, products, scheduling etc. Builds and maintains business relationships with customers by providing prompt and accurate service to promote customer loyalty.

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.



Key Responsibilities:

Receive customer purchase orders (phone, email, direct from sales reps) and process orders in the system.
Ensure delivery of products in a timely and accurate manner by coordinating with freight forwarders and customers.
Execute the billing process of orders including the processing of credit and rebills of orders
Provide constant and timely feedback to customers on the status of their order
Process product samples, free good orders
Coordinate and handle customer returns including product replacement orders
Handle and respond directly with customers on any inquiries or issues/problems in a timely manner
Work directly with departments (sales, marketing, operations) in resolving issues.
Ensure customer excellence
Enforce existing policies and procedures and ensure company compliance.
Assist sales team as needed
Ensure all orders are complete and closed for month end
Assist with projects as needed by the Customer Engagement Leader
Frequent and consistent communication and coordination with other internal departments such as Marketing, Sales and Operations is required.
Freight/shipment management
Procurement of office and break room supplies
Provide assistance to CEO on an as needed basis





Qualifications:

2+ year College education is preferred

Must have 5+ years' experience in order processing
Knowledge of customer service principles and practices
Intermediate level experience with Microsoft Office (Excel, Outlook, Word)
Experience with Oracle/JD Edwards or equivalent ERP system highly preferably
Knowledge of logistics and supply chain
Turf and Ornamental or Agriculture industry experience a plus
Pleasant personality and a positive attitude: must exhibit professionalism, patience and a people-first attitude to deliver exceptional service to external and internal customers
Strong attention to detail and accuracy with a sense of urgency required for a fast-paced environment
Highly motivated and works productively with minimal supervision
Excellent listening and communication skills - verbal and written
Ability to exercise discretion and good judgment
Intermediate problem analysis and problem-solving skills

Ability to work with other departments/teams to accomplish goals

Keywords: Accentuate Staffing, Durham , Order Processing Specialist, Professions , Durham, North Carolina