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Support Operations Analyst

Company: VirtualVocations
Location: Raleigh
Posted on: February 5, 2025

Job Description:

A company is looking for a Support Operations Analyst.



Key Responsibilities

Review recorded calls to determine necessary actions based on client policy
Intake disputes by entering details into a client database and gathering account information
Collaborate with internal stakeholders and escalate issues to experts as needed


Required Qualifications

2+ years of high-level customer care experience, preferably in software or technology
Experience in investigation with the ability to provide detailed summaries of customer issues
Proficient in Microsoft Office and Google Workspace applications
Paralegal or Legal Assistant experience is a plus
Ability to maintain confidentiality and follow process documents with limited oversight

Keywords: VirtualVocations, Durham , Support Operations Analyst, Professions , Raleigh, North Carolina

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