IT Service & Incident Analyst

Company: VirtualVocations
Location: Fayetteville
Posted on: January 30, 2025

Job Description:

A company is looking for an IT Service & Incident Analyst II.

Key Responsibilities

Receives and documents client issues, classifying severity and coordinating resolution efforts
Provides level one technical support and assists with software updates and installations
Verifies systems during and after outages and monitors critical path processing for deliverables

Required Qualifications

Typically a minimum of 2 years of relevant experience
Experience in help desk support and POS terminal operations
Bachelor's degree in computer science or a related technical field is preferred
Typically a minimum of 4 years of relevant experience is preferred

Keywords: VirtualVocations, Durham , IT Service & Incident Analyst, Professions , Fayetteville, North Carolina

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