Customer Support

Company: Brame Specialty CO
Location: Durham
Posted on: April 1, 2025

Job Description:

Embark on a rewarding journey with Brame Specialty Company Inc., a distinguished entity in the industry since 1924. Our unwavering dedication to serving our customers across Virginia and the Carolinas is reflected in our diverse array of products, services, and solutions. Our pride is deeply rooted in our community connections and our steadfast commitment to transforming our customers' facilities in terms of aesthetics, health, and efficiency.Our product offerings are extensive and encompass areas such as Food Service, School and Workplace Furniture, Industrial Packaging, Janitorial Facility, Office Supplies, School Supplies, and Technology. Our esteemed collaborations with globally renowned vendors empower us to provide a wide-ranging spectrum of products to our customers, enhancing their choices and experiences.Role Overview: Deliver courteous customer service to customers and consultants, both in-person and over the phone. Aim to retain existing customers and develop new business by providing efficient service and suggesting additional services/products.Responsibilities and Duties for Customer Support:The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Answers and handles telephone calls in a professional and timely manner; takes accurate messages with a high degree of professionalism and courtesy.
• Process orders for Brame truck delivery, LTL, FedEx, UPS and customer pickups.
• Process customer returns.
• Quote product prices to customers using predetermined Dynamic.
• Process replacement orders.
• Assists in filling out deviation, stock forecast, machine repair and designated stock forms.
• Complete or Update reports or forms needed by consultants.
• Managing order portal systems for customer order retrieval and invoice uploads.
• Investigates and corrects any problem issues with orders for customers such as wrong product, wrong prices and/or delivery schedules and conflicts.
• Effectively and professionally communicates with sales staff, customer service staff, warehouse managers, warehouse staff, delivery drivers, customers, vendor representatives, manufacturer representatives and management.
• Update/maintain customer account information on PIC and WhiteCup.
• Assist with web inquiries and issues.
• Provide timely resolution of customer complaints, concerns, and inquiries.
• Build effective relationships and trust with customers and potential customers by listening to their needs and educating them about the products and services that are most appropriate to their situation.
• Maintain knowledge of changes to product environment, product competition, and customer business environment.
• Maintain product files and knowledge of inventory levels.
• Perform other duties as assigned by supervisor.Qualifications for Customer Support:
  • 1-2 years related experience or equivalent
  • A High School diploma or General Education Development (GED) diploma is required
  • A valid driver's license
  • Excellent customer service and communication skills
  • Strong telephone customer service level
  • Proficient and accurate data entry skills
  • Commitment to excellence and high standards
  • Strong organizational skills and ability to manage priorities and workflow
  • Ability to work independently and as a member of various teams and committees
  • Ability to understand and follow written and verbal instructions
  • Professional appearance and demeanor
  • Ability to perform diversified clerical functions and basic accounting procedures
  • Ability to effectively communicate with people at all levels and from various backgrounds
  • Bi-lingual in Spanish a plus
  • Acute attention to detail
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
  • Ability to pass the company background check, Motor Vehicle Report, and drug testing requirementPhysical Requirements: While performing the duties of this job, the employee is frequently required to do the following:
    • Sit for extended periods.
    • Walk to and stand at counter for inside sales.
    • Climb steps to enter and exit the building.
    • Work with a CRT screen for extended periods.Work Environment:
      • Fast-paced office setting.
      • Telecommuting requires approval.
      • Cross-training and multi-tasking expected.
      • Work hours: 8:00am - 5:00pm, Monday through Friday.At Brame, we are committed to fostering a dynamic and collaborative work environment through the EOS Management System. Our team members actively participate in regularly scheduled L10 Meetings, a platform to voice departmental concerns and propose innovative solutions.Our Managers and Supervisors engage in meaningful quarterly dialogues with their direct reports, ensuring a two-way communication channel that promotes growth and development.We firmly believe that our core values are the pillars of our success. As we continue to grow, we seek individuals who not only align with these values but also strive to surpass them:
        • Customer Importance: We prioritize our customers and their needs.
        • Positive Attitude: We maintain an optimistic outlook, fostering a positive work environment.
        • Professional and Dedicated: We are committed to delivering quality work with a high level of professionalism.
        • Safety: We uphold safety standards to ensure a secure workplace.
        • Avoids Drama: We promote a drama-free environment, focusing on productivity and positivity.Join us in our journey towards excellence and become a part of the Brame family.Compensation:
          • $18 - $20 / Hourly
          • Medical
          • Dental
          • Vision
          • Long-term disability
          • Short-term disability
          • Life insurance
          • Voluntary life insurance
          • Voluntary Accident Insurance
          • Voluntary Critical Insurance
          • 401(k) + Employer match
          • PTO/Vacation days
          • Holiday Pay
          • Employee discounts
            
            
            Compensation details: 18-20 Hourly Wage
            
            
            
            PIca04d897325b-37248-37127082

Keywords: Brame Specialty CO, Durham , Customer Support, Other , Durham, North Carolina