Certified Medical Assistant (CMA) - Patient Engagement Center
Company: Duke Health
Location: Durham
Posted on: February 13, 2025
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Job Description:
At Duke Health, we're driven by a commitment to compassionate
care that changes the lives of patients, their loved ones, and the
greater community. No matter where your talents lie, join us and
discover how we can advance health together. -About Duke Primary
Care -Pursue your passion for caring with Duke Primary Care, which
offers family, adolescent, and internal medicine services as well
as urgent, general pediatric, and virtual care at nearly 50 clinic
locations across central North Carolina. -Certified Medical
Assistant (CMA) - Duke Primary Care Patient Engagement
Center**$7,500 Commitment Bonus for Eligible Candidates**
-Certified Medical Assistant certification is required prior to
beginning position. - -The Duke Primary Care Patient Engagement
Center (DPC PEC) is a dynamic call center providing comprehensive
telephonic support for patients with acute and chronic illnesses,
as well as preventative care, prescription refills, and specialty
referrals. Located in Research Triangle Park, the center answers
approximately 3,500 calls daily, offering compassionate and
efficient service to all Duke Primary Care locations. Driven by its
mission to deliver professional and centralized patient management,
the DPC PEC is dedicated to setting the standard for exceptional
care and support for patients and their families. -Location: -14
-Moore Drive Research Triangle Park, NC 27709*This position can be
remote after the 90-day probationary period if metrics are
completed successfully. -Hours: 8am - 5pm - - - -What you will do:
Clinical responsibilities:The CMA collects medical histories,
monitors vital signs, explains treatments to patients, and prepares
them for exams and procedures.Patient care support may include
assisting medical staff, gathering and preparing lab samples,
conducting basic lab tests, performing EKGs, removing
sutures/staples, changing dressings, educating patients and
families about care, and documenting in records.Additional tasks
include disposing of contaminated supplies, processing instruments,
cleaning medical equipment, calling in prescriptions, preparing and
giving medications as instructed by the doctor, and handling
prescription refills.Performs other clinical tasks as assigned by
the doctor. -Administrative responsibilities:The CMA greets
patients, answers calls, schedules appointments (including arrival
in Maestro Care), checks out patients, and handles referral
scheduling. They coordinate hospital admissions, lab services, and
update medical records. The CMA also completes forms, manages
billing tasks like receiving copays and collecting balances,
handles correspondence, and orders supplies.Additional
administrative tasks may be assigned, and the CMA may assist with
clinic activities, such as Joint Commission or fall prevention
efforts, and participate in clinic committees. - -What you will
need:Education:Level I -- Graduation from an accredited Medical
Assistant program is strongly preferred. High school or GED
graduation is required.Level II -- Graduation from a medical
assistant program accredited by the Commission on Accreditation of
Allied Health Education Programs (CAAHEP) or the Accrediting Bureau
of Health Education Schools (ABHES) is strongly preferred. High
school or GED graduation is required.Level III -- Graduation from a
medical assistant program accredited by the Commission on
Accreditation of Allied Health Education Programs (CAAHEP) or the
Accrediting Bureau of Health Education Schools (ABHES) is strongly
preferred. High school or GED graduation is required.
-EducationLevel I -- Graduation from accredited Medical Assistant
program strongly preferred. High school or GED graduation
required.Level II -- Graduation from a medical assistant program
accredited by the Commission on Accreditation of Allied Health
Education Programs (CAAHEP) or the Accrediting Bureau of Health
Education Schools (ABHES) strongly preferred. High school or GED
graduation required.Level III -- Graduation from a medical
assistant program accredited by the Commission on Accreditation of
Allied Health Education Programs (CAAHEP) or the Accrediting Bureau
of Health Education Schools (ABHES) strongly preferred. High school
or GED graduation required. -ExperienceLevel I -- No experience
required.Level II -- Must have at least 1 year of clinical
experience as a Medical Assistant in a clinical setting.Level III
-- Must have at least 3 years of clinical experience as a Medical
Assistant in a clinical setting.Note: 1 year of experience will be
provided for an Associate degree in Medical Assisting.General
Ladder Statement: In addition to the education and experience
noted, applicants must meet all requirements set forth in the
Medical Assistant, Certified (CMA/RMA) Ladder Program document for
Levels II and III. -Degrees, Licensure, and/or CertificationLevel I
-- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS
required.Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or
ARMA required. BLS required.Level III -- Certification by AAMA,
AMT, NHA-CCMA, NCMA or ARMA required. BLS required. -Knowledge,
Skills, and Abilities:Strong customer service skills with the
ability to follow both oral and written instructions, typically
gained through high school education and medical assistant
training.Ability to lift heavy items and assist with transporting
patients in stretchers or wheelchairs.Knowledge of sterile
techniques and procedures relevant to the work performed.Familiar
with the procedures for administering both routine and special
patient treatments.Understanding of sanitation, personal hygiene,
and basic health and safety practices for clinic
environments.Knowledge of infection control procedures and safety
measures, with age-specific competency.Responsible for daily clinic
tasks such as registration, scheduling, charge posting, and order
entry.Able to document and communicate information clearly while
building effective relationships with patients and staff.Typing
skills and knowledge of medical terminology (Levels II and
III).Ability to independently seek resources and work
collaboratively with others.Job Title: -MEDICAL ASSISTANT,
CERTIFIEDJob Code: -4261FLSA: -NJob Level: -C2Revised Date:
-01/30/2023Supervisory Responsibility: -No -Duke University is an
Affirmative Action/Equal Opportunity Employer committed to
providing employment opportunity without regard to an individual's
age, color, disability, gender, gender expression, gender identity,
genetic information, national origin, race, religion, sex, sexual
orientation, or veteran status. -Duke aspires to create a community
built on collaboration, innovation, creativity, and belonging. Our
collective success depends on the robust exchange of ideas-an
exchange that is best when the rich diversity of our perspectives,
backgrounds, and experiences flourishes. To achieve this exchange,
it is essential that all members of the community feel secure and
welcome, that the contributions of all individuals are respected,
and that all voices are heard. All members of our community have a
responsibility to uphold these values. -Essential Physical Job
FunctionsCertain jobs at Duke University and Duke University Health
System may include essential job functions that require specific
physical and/or mental abilities. Additional information and
provision for requests for reasonable accommodation will be
provided by each hiring department. -
Keywords: Duke Health, Durham , Certified Medical Assistant (CMA) - Patient Engagement Center, Other , Durham, North Carolina
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