Customer Advocate

Company: VirtualVocations
Location: Raleigh
Posted on: February 4, 2025

Job Description:

A company is looking for a Customer Advocate I.

Key Responsibilities

Responds to inquiries from members, providers, and other stakeholders while providing a high degree of customer service
Researches and resolves membership issues using medical policy and membership records
Maintains confidentiality and keeps accurate records of inquiries and correspondence

Required Qualifications

High school diploma or GED
2 years of customer service, member services, or claims processing experience
Advanced keyboarding knowledge
Intermediate knowledge of Microsoft Office

Keywords: VirtualVocations, Durham , Customer Advocate, Other , Raleigh, North Carolina

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