CMA - Patient Engagement Center - Hybrid

Company: Duke Health
Location: Durham
Posted on: January 31, 2025

Job Description:

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.About Duke Primary CarePursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.TheDuke Primary Care - Patient Engagement Center, My Chart Hybrid in NC**$7,500 Commitment Bonus for Eligible Candidates**Certified Medical Assistant Certification required prior to employment.TheCertified Medical Assistantfunctions as an integral member of the interdisciplinary healthcare team in providing direct patient care.The Certified Medical Assistantperforms routine administrative and patient care supportive duties in a Health System medical practice that assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothlyLocation:14Moore Drive Research Triangle Park, NC 27709 *This position can be remote after the 90-day probationary period if metrics are completed successfully.Hours: 8am 5pm What you will do: Clinical responsibilities:

• The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures.
• Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records.
• Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills.
• Performs other clinical tasks as assigned by the doctor.Administrative responsibilities:
  • The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling. They coordinate hospital admissions, lab services, and update medical records. The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies.
  • Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees.What you will need:Education:
    • Level I -- Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required.
    • Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.
    • Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required.Experience:
      • Level I -- No experience required.
      • Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
      • Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.Degrees, Licensures, Certifications:
        • Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
        • Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
        • Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.Knowledge, Skills, and Abilities:
          • Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training.
          • Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
          • Knowledge of sterile techniques and procedures relevant to the work performed.
          • Familiar with the procedures for administering both routine and special patient treatments.
          • Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments.
          • Knowledge of infection control procedures and safety measures, with age-specific competency.
          • Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry.
          • Able to document and communicate information clearly while building effective relationships with patients and staff.
          • Typing skills and knowledge of medical terminology (Levels II and III).
          • Ability to independently seek resources and work collaboratively with others.Job Code: 00004261 MEDICAL ASSISTANT, CERTIFIED
            Job Level: C2
            Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideasan exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiringdepartment. Required
            Preferred

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Keywords: Duke Health, Durham , CMA - Patient Engagement Center - Hybrid, Other , Durham, North Carolina