VMO_Production / Technical Support II

Company: Innova
Location: Henrico
Posted on: February 3, 2025

Job Description:

A client of Innova Solutions is looking for a Production / Technical Support

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.
Position type: Contract
Duration: Long Term
Location: Richmond, VA (Hybrid 3 days Onsite)
As a Production / Technical Support, you will:

Typically has 5 years' experience in IT production support or equivalent.
Event Incident Management (EIM) is responsible for providing 24X7 end to end detailed monitoring and support of all infrastructure. This includes monitoring of the network, databases, middleware, backup, storage, application specific and operating system specific components with the goal of proactively identifying and resolving performance issues prior to interruption of services to the customer.

--- Proven team player who can work comfortably in a multicultural environment.
--- Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure
--- Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
--- Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
--- Knowledge of Splunk, Sitescope, Tivoli Netcool/WebGUI,
--- Experience with HVD, Windows
--- Experience in a large IT production support environment
--- Basic understanding/exposure to ITIL/ITSM.
--- Ability to work in non-contiguous shifts including weekend days.
--- ITIL Foundation/Intermediary certification
--- Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Shobhit Bhardwaj
Lead - Talent Acquisition
PAY RANGE AND BENEFITS:
Pay Range*: $40/hr - $50/hr on W2.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT

INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centres across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions:
Named One of America's Best Employers for New Grads by Forbes (2024)
- Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Keywords: Innova, Durham , VMO_Production / Technical Support II, IT / Software / Systems , Henrico, North Carolina